Terms of Service
Last Updated: January 15, 2025
1. Agreement to Terms
By accessing or using MRO Connect's platform and services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access our Services.
These Terms constitute a legally binding agreement between you and MRO Connect, Inc. ("MRO Connect," "we," "us," or "our").
2. Description of Services
MRO Connect provides a cloud-based platform for medical review officers, healthcare organizations, laboratories, and employers to manage medical review processes, compliance workflows, and related healthcare documentation. Our Services include:
- Medical review case management
- Document storage and management
- Workflow automation tools
- Communication and collaboration features
- Reporting and analytics capabilities
- Integration with laboratory and healthcare systems
3. User Accounts and Registration
3.1 Account Creation
To use our Services, you must create an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
3.2 Eligibility
You must be at least 18 years old and have the legal capacity to enter into these Terms. If you are using our Services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.
3.3 Account Security
You agree to immediately notify us of any unauthorized use of your account or any other breach of security. We will not be liable for any loss or damage arising from your failure to protect your account information.
4. Acceptable Use Policy
You agree not to use our Services to:
- Violate any applicable laws, regulations, or professional standards
- Infringe upon the rights of others
- Transmit any harmful or malicious code
- Attempt to gain unauthorized access to our systems or other users' accounts
- Interfere with or disrupt the Services or servers
- Use the Services for any illegal or unauthorized purpose
- Misrepresent your identity or affiliation
- Share patient information beyond authorized purposes
5. Healthcare Compliance
5.1 HIPAA Compliance
Both parties acknowledge their obligations under the Health Insurance Portability and Accountability Act (HIPAA) and agree to comply with all applicable provisions. We will enter into a Business Associate Agreement (BAA) with covered entities as required.
5.2 Professional Standards
Users who are healthcare professionals agree to use the Services in accordance with applicable professional standards, licensing requirements, and ethical obligations.
6. Intellectual Property Rights
6.1 Our Property
The Services, including all content, features, and functionality, are owned by MRO Connect and are protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works without our express written permission.
6.2 Your Content
You retain ownership of any content you submit through the Services. By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, store, and process your content solely for the purpose of providing the Services.
6.3 Feedback
Any feedback, suggestions, or ideas you provide about our Services may be used by us without any obligation to compensate you.
7. Payment Terms
7.1 Fees
You agree to pay all fees associated with your subscription plan as described in your service agreement. Fees are non-refundable except as required by law or as explicitly stated in these Terms.
7.2 Billing
We bill in advance on a monthly or annual basis. You authorize us to charge your payment method for all applicable fees. If payment fails, we may suspend or terminate your access to the Services.
7.3 Taxes
You are responsible for all applicable taxes, except for taxes based on our net income.
8. Confidentiality
Each party agrees to maintain the confidentiality of the other party's confidential information and not to use such information except as necessary to perform under these Terms. This obligation survives termination of these Terms.
9. Disclaimers and Limitations of Liability
9.1 Service Availability
We strive to maintain high availability but do not guarantee uninterrupted access to the Services. The Services are provided "AS IS" and "AS AVAILABLE" without warranties of any kind.
9.2 Medical Disclaimer
Our Services facilitate medical review processes but do not provide medical advice. All medical decisions remain the sole responsibility of licensed healthcare professionals.
9.3 Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, MRO CONNECT SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY.
9.4 Cap on Liability
OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO US IN THE TWELVE MONTHS PRECEDING THE CLAIM.
10. Indemnification
You agree to indemnify, defend, and hold harmless MRO Connect and its officers, directors, employees, and agents from any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from:
- Your use of the Services
- Your violation of these Terms
- Your violation of any rights of another party
- Your violation of any applicable laws or regulations
11. Termination
11.1 Termination by You
You may terminate your account at any time by contacting our support team. Termination does not relieve you of any obligations incurred prior to termination.
11.2 Termination by Us
We may suspend or terminate your access to the Services immediately for:
- Violation of these Terms
- Non-payment of fees
- Illegal or harmful activities
- At our discretion with 30 days' notice
11.3 Effect of Termination
Upon termination, your right to use the Services ceases immediately. We may delete your data after a reasonable retention period unless otherwise required by law.
12. Dispute Resolution
12.1 Informal Resolution
We encourage you to contact us first to resolve any disputes informally.
12.2 Arbitration
Any dispute not resolved informally shall be resolved through binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association. The arbitration shall be conducted in [Your State], and judgment may be entered in any court of competent jurisdiction.
12.3 Class Action Waiver
YOU AGREE THAT ANY PROCEEDINGS TO RESOLVE DISPUTES WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS OR REPRESENTATIVE ACTION.
13. General Provisions
13.1 Governing Law
These Terms are governed by the laws of [Your State], without regard to conflict of law principles.
13.2 Entire Agreement
These Terms, together with our Privacy Policy and any BAA, constitute the entire agreement between you and MRO Connect regarding the Services.
13.3 Amendments
We may modify these Terms at any time. We will notify you of material changes, and your continued use of the Services constitutes acceptance of the modified Terms.
13.4 Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
13.5 Assignment
You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.
13.6 Force Majeure
Neither party shall be liable for any delay or failure to perform due to causes beyond their reasonable control.
14. Contact Information
For questions about these Terms of Service, please contact us:
MRO Connect Legal Department
Email: legal@mroconnect.net
Phone: 1-800-MRO-CONNECT
Address: [Your Business Address]